UK SHIPPING: We will endeavour to ship items within 1 day of receipt of order on working days. You can chose between standard shipping (3-5 days) and Next Day UK delivery. Please note that orders must be received before 12pm to be sent Next Day.
INTERNATIONAL SHIPPING: We will endeavour to ship items within 1 day of receipt of order on working days and delivery is 7-14 working days for International orders. When your order is ready for dispatch, we will send you a tracking email to let you know it is on its way. Please note International Shipments can be subject to customs delays that affect our delivery times and are out of our control, please also read the information below regarding customs duties. If you require faster delivery please contact us for a shipping quote at firstname.lastname@example.org
All shipments to outside the European Union may be subject to import duties and taxes, which are levied once a shipment reaches that country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If your order does incur import duties and taxes by your local customs authority in your country, then these will need to be paid direct by you to them/the courier before they will release your shipment to you. Customs policies vary widely from country to country, so you may want to contact your local customs office for further information. You agree to indemnify us in full in respect of any such duties and taxes.
If your delivery is returned to us through a wrongly given delivery address, or you fail to collect your delivery from you local depot and it is returned to us, we will have to recharge postage to send it back out to you.
We do not profit from our postal charges and we aim to be as cost effective as possible, while making sure that your goodies are securely packaged and delivered safely.